Payment Support

Contact

For public checkout, donation, receipt, refund, cancellation, or payment-dispute questions, email [email protected].

Include these details

• Name and email used at checkout.
• Event name or donation campaign.
• Order amount and approximate payment date.
• Stripe receipt, order ID, or last four card digits if available.
• A short explanation of the issue or refund request.

Do not send a full card number, card security code, bank account number, password, government ID, or other sensitive information by email.

What happens next

Beacon or the organization will use the provided information to locate the order, verify the Stripe payment, and determine the next step under the Refund and Cancellation Policy and any event-specific policy.

If a refund is approved, it will be submitted through Stripe to the original payment method. Your bank or card issuer controls when the refunded funds appear on your statement.

Recognizing charges

Stripe card statements may show the organization, event, or Beacon-related descriptor depending on the account settings used for the charge. If you do not recognize a charge, contact support before filing a bank dispute so the team can identify the payment and resolve it quickly.

Event-day questions

For admission, seating, tickets, or event logistics, contact the organization running the event when that contact information is available. Payment support can help identify the transaction, receipt, and order record, but the organization controls event operations, attendance decisions, and event-specific exceptions.