Refund and Cancellation Policy

Event registrations, tickets, and sponsorships

Public checkout purchases are processed for the organization hosting the event or campaign. Unless a specific event page states a different policy, ticket, registration, sponsorship, package, and add-on purchases may be reviewed for refund up to seven calendar days before the event date.

Refund requests made within seven calendar days of an event, after an event has started, or after the related benefit has been delivered are not guaranteed. The organization may approve, deny, or partially approve a request based on event rules, delivered benefits, capacity limits, venue commitments, and applicable law.

Raffle entries, chance-based purchases, auction-related purchases, and other regulated fundraising items may be final or subject to stricter event-specific rules. When those rules differ from this default policy, the event-specific terms control unless applicable law requires a different result.

Donations and fee coverage

Charitable donations are generally final. Duplicate charges, accidental payment amounts, processing errors, and other legally required refunds will be reviewed promptly. Optional processing-fee coverage is treated as part of the payment and follows the same refund decision as the underlying transaction unless applicable law requires a different result.

Event cancellation or material changes

If the organization cancels an event or materially changes the event date, venue, or core offering, the organization will provide instructions for refunds, transfers, or donation conversion when available. Applicable law controls where it requires a different outcome.

How to request help

Contact payment support with the purchaser name, email used at checkout, event name, order amount, and the reason for the request. Beacon and the organization may need Stripe payment records to verify the transaction before a refund can be issued.

Approved refunds are submitted through Stripe back to the original payment method. The receiving bank or card issuer controls when the funds appear on the cardholder statement. Approved refunds may be full or partial, and each approved refund is recorded against the original transaction.

Before filing a card dispute

If you do not recognize a Beacon, event, or organization charge, contact payment support first. The support team can usually identify the order, explain the event or donation campaign, and correct duplicate or erroneous charges faster than a bank dispute.